1 - GENERAL
- WHERE ARE YOU FROM ?
We are located in United Kingdom
- WHERE DO MY PRODUCTS COME FROM?
We currently have warehouse/shipping facilities in Australia, Canada, United States & China. We try our best to ship from the warehouse closest to you. In the event we are unable to do so due to limited stock we ship from our main warehouse in China.
Note that your products will be, at times, shipped seperately. This is more relevant to those ordering multiple products. The main reasoning behind this is that we source our products from different suppliers.
2 - SHIPPING
- AUSTRALIA, UK & USA
- REST OF THE WORLD
- ADDITIONAL INFORMATION
- MULTIPLE ITEM ORDERS
Should you have any questions regarding the status of your order feel free to contact us through email at email@example.com
3 - TRACKING INFORMATION
We offer you the ability to track your order right through our site. All you require is your tracking code.
If you don't know what your tracking number is follow these steps :
Click on Tracking Button on Top Navigation Bar
Open 17Track and add your Tracking Code or you can use
- MY TRACKING NUMBER IS NOT WORKING
Your order is shipped once our warehouse has packaged it and sent it to the courier. You will receive an email with your tracking number. Some delivery service require up to 7 business days for your tracking number to resolve.
Should it not resolve by then, please contact us via email with your order number and we will investigate this issue.
4 - RETURNS - EXCHANGES
Please see our policy here.
Should you have any questions about this policy contact us through email.
5 - CANCELATION
- CANCELLATION POLICY
We cannot guarantee any cancellations or changes once the order has been fulfilled. We will try our best to accommodate your request at our discretion.
6 - PAYMENTS
- PAYMENT TYPES
For now we accept VISA, MASTERCARD, Apple Pay, Paypal, and PAYPAL Express Checkout
- PAYMENT ERROR
Our payment processors have strict requirements which mean that your billing address needs to match the issuers billing address.
- CURRENCY CONVERSION
All of our products are listed in USD and transactions are finalized in USD.
We offer a currency converter tool to estimate how much your charge could be. Once the transaction is finalized by your bank you can/may be charged a different rate by your bank. You will see the settlement amount is the same as the USD amount but the currency conversion rate may be different.
1 Product costs $10 USD. Our currency conversion tool shows that it costs $12.50 CAD but the final charge made by your bank might be $13. This $0.50 cent difference is what the bank may charge you as a commission for doing the currency conversion.
Unfortunately, we have no control over this as we settle all of our final payments in USD.
If you have any questions or concerns feel free to contact us at firstname.lastname@example.org