FAQs

1 - GENERAL

  • WHERE ARE YOU FROM ?

We are located in United Kingdom

  • WHERE DO MY PRODUCTS COME FROM?

We currently have warehouse/shipping facilities in Australia, Canada, United States & China. We try our best to ship from the warehouse closest to you. In the event we are unable to do so due to limited stock we ship from our main warehouse in China.

Note that your products will be, at times, shipped seperately. This is more relevant to those ordering multiple products. The main reasoning behind this is that we source our products from different suppliers. 

2 - SHIPPING

  • PROCESSING
We generally take 1-7 business days to process our orders and co-ordinate with our warehouse and shipping departments

  • AUSTRALIA, UK & USA
For our Australian, UK & US clients we offer an estimated delivery time of 12-20 days. Although we generally beat these estimates, certain things like delays at customs or processing time can effect delivery time.

  • REST OF THE WORLD
For all other countries delivery times can be estimated at 20-40 days. We generally beat these estimates although circumstances such as delays at customs or processing times can cause longer than expected shipping times which is why we factor in slightly longer periods for "Rest of the World" clients.

  • ADDITIONAL INFORMATION
These estimates can change depending on your location, what items you purchase, and any other unforeseen factors. We are working with our partners to reduce this time significantly in the future. Should you have any questions regarding shipping times for your order or future order feel free to contact us through email at contact@highbeasts.com

  • MULTIPLE ITEM ORDERS
As noted previously, we source our products from multiple suppliers around the globe. That being said, when ordering multiple items there is the odd chance your products will be shipped to you from different suppliers thus different shipping schedules.

Should you have any questions regarding the status of your order feel free to contact us through email at contact@highbeasts.com
  • CUSTOMS
Due to the global nature of our business we are not responsible for any customs fees once items have shipped. By purchasing our products, you agree that one or more packages sent to you may require customs fees when they arrive to your country.

3 - TRACKING INFORMATION

  • TRACKING

We offer you the ability to track your order right through our site. All you require is your tracking code.

If you don't know what your tracking number is follow these steps :

Click on Tracking Button on Top Navigation Bar

Open 17Track and add your Tracking Code or you can use

Done!

  • MY TRACKING NUMBER IS NOT WORKING

Your order is shipped once our warehouse has packaged it and sent it to the courier. You will receive an email with your tracking number. Some delivery service require up to 7 business days for your tracking number to resolve.

Should it not resolve by then, please contact us via email with your order number and we will investigate this issue.

 

4 - RETURNS - EXCHANGES

  • POLICY

Please see our policy here.
Should you have any questions about this policy contact us through email.
contact@highbeasts.com


5 - CANCELATION

  • CANCELLATION POLICY

We cannot guarantee any cancellations or changes once the order has been fulfilled. We will try our best to accommodate your request at our discretion.

6 - PAYMENTS

  • PAYMENT TYPES

For now we accept VISA, MASTERCARD, Apple Pay, Paypal, and PAYPAL Express Checkout

  • PAYMENT ERROR

Our payment processors have strict requirements which mean that your billing address needs to match the issuers billing address.

  • CURRENCY CONVERSION

All of our products are listed in USD and transactions are finalized in USD.

We offer a currency converter tool to estimate how much your charge could be. Once the transaction is finalized by your bank you can/may be charged a different rate by your bank. You will see the settlement amount is the same as the USD amount but the currency conversion rate may be different.

For Example:

1 Product costs $10 USD. Our currency conversion tool shows that it costs $12.50 CAD but the final charge made by your bank might be $13. This $0.50 cent difference is what the bank may charge you as a commission for doing the currency conversion.

Unfortunately, we have no control over this as we settle all of our final payments in USD.

If you have any questions or concerns feel free to contact us at contact@highbeasts.com

 

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